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0800 448 0655 team@meemcomms.co.uk

Privacy

Our Privacy Policy

 

Long story short, we won’t do anything with your data that we wouldn’t be happy for someone to do with ours.

We treat your privacy as seriously as we treat our own. If you’re one of the few people who actually read these things, grab a drink and hopefully you find the full story below easy to read and understand.

If there’s something vague, weird or confusing in here, let us know by sending an email about it and we’ll get back in touch. You can reach us using the contact page. 

Who are we?

We’re Meem Communications. And we’re a digital marketing agency that specialises in the healthcare industry.

Meem Communications
Corby Enterprise Centre
London Road,
Priors Hall,
NN17 5EU,
Corby, United Kingdom

+44 (0)800 448 0655

contact [at] meemcomms [dot] co.uk

In this privacy policy, we’re going to tell you about how we use your personal information. That’s any information that identifies you personally like your name, your contact details, or data that can be used to identify you.

Our legal basis for collecting and processing personal information

Our legal basis for collecting and processing your personal information when you request a quote from us, request a consultation, request to write for us, submit an employment application and or resume, request information about our services, and to pay for our services is based on the necessity for the performance of a contract or to take steps to enter into a contract.

Our legal basis for collecting and processing your personal information when you sign up for our newsletter, free downloads, through our website forms is based on consent.

What personal information do we collect about you?

In most cases, you control the amount and type of information that you provide to us when using our website and social channels.

We only collect and process your information in the following ways:

1. Information you give us

These are the details you share with us when you contact us.

a. When you enter and use our website

When you enter and use our website and agree to accept cookies, some of these cookies may contain personal information.

b. When you request a quote or consultation

When you request a quote or consultation from us we collect your first and last name, email address, and phone number.

c. When you sign up to our services

If you contract us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number, and other information listed.

d. When you submit a resume or job application

When submitting a resume or employment application we collect your first and last name, email address, phone number, physical address and/or personal photo.

e. When you use the live chat feature on our Website

Our website contains chat software that enables visitors to communicate with us live online or offline by email. When you use this chat software, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to provide to us.

2. Information we collect automatically

We use cookies to understand how you use our site.

Our website uses cookies allowing us to automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website if any. This information also includes the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyse trends among our users to help improve our website.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Personalising content what you see on our website
  • Our website analytics
  • Remarketing our services to you
  • Remembering your preferences, settings, and login details
  • Targeted advertising and serving ads relevant to your interests
  • Affiliate marketing
  • Allowing you to post comments
  • Allowing you to share content with social networks

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

3. Information we receive from third parties

We don’t buy or receive any data from third parties.

How do we use your personal information?

We use your personal information to create and communicate with you regarding ongoing projects, we may use your details to send you ad-hock marketing material for inspiration, this is mainly done via email but we may use other tools or channels to reach you in the future.

We only ever do this when we have your explicit consent.

How long do we keep your personal information?

We don’t have an official ‘expiry date’ on your personal information. We retain information that we collect from you only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

We won’t add to or change any of your personal information without getting your consent.

Who do we share your personal information with?

We only share your personal information with third-party data processors (like our email service provider and billing service) so we can use their technology to understand our wider audience and send you content.

GDPR says we need to make sure these third-party data processors also comply with its mandates. Third-party service providers we use are sometimes based outside of the UK or the EU. They have their own privacy policies which state they comply with various regulations including GDPR, but just so you know, this doesn’t mean we’re calling them and telling them to comply.

What it means is that we only work with companies we trust. We don’t like dodgy, suspicious vendors and we don’t like not knowing how their tech works. Remember, we treat your data in the same we treat ours.

Google Analytics Privacy Notice

Our website uses Google Analytics to collect information about the use of our website.

Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website.

We use the information we get from Google Analytics to analyse traffic, re-market our services to users, improve our marketing, advertising, and to improve our website.

We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal details. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google.

Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Google Remarketing

Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our services you have previously looked at.

You can opt-out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en or you can opt-out using the Network Advertising Initiative opt-out page at http://optout.networkadvertising.org/#!/

Facebook Remarketing

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads.

With Facebook remarketing, you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser.

Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website.

To opt-out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

Links to Other Websites

Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices.

We have no responsibility for these websites, and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your personal data.

Our Email Policy

You can always opt-out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

Our Security Policy

We have built our website using industry-standard security measures and authentication tools to protect the security of your Personal Data.

We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your Personal Data. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your Personal Data or secure data transmission over the Internet because of its nature.

We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Use of your Credit Card

You may have to provide a credit card to pay for services from our website. We use third-party billing services and have no control over these services.

We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorised use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Changes to Our Privacy notice

Doubtless, the rapidly changing digital marketing landscape will mean it soon becomes perfectly normal to use data in new ways we haven’t even thought of yet. If there’s any significant change to the arrangements outlined on this page, we’ll let you know and give you the opportunity to change your mind.

We think that’s all the ways we collect, store and use information. If you have any worries, please feel free to get in touch.

 

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